At FRIKOALA, ensuring your satisfaction with every purchase is our top priority. Please note that our return policy may vary for each product available on our Website.
Returns:
FRIKOALA reserves the right to assess the eligibility of products for return or exchange. Returns due to manufacturing defects are accepted. Concerns regarding size, quality, or similar issues will be reviewed by our Customer Service team.
Returns Pick-Up & Processing:
We do not arrange pick-up services for returns. Instead, we kindly ask customers to courier the product to our address.
Refunds (If Applicable):
Refunds are processed once the returned product is approved. The refund amount, determined by the Seller, will be communicated to the Purchaser beforehand. In case of any delays or missing refunds, please promptly reach out to us at [email protected].
Sale of Products on Offers/Discounts:
Products purchased during a sale are non-refundable or returnable unless they are found to be defective or damaged.
Exchanges (If Applicable):
Defective or damaged items are eligible for exchange, subject to Seller verification. We offer replacements at no extra cost, and if that’s not feasible, a refund will be provided. To request an exchange, please contact us at [email protected].
Shipping:
Customers are responsible for shipping the returned product to FRIKOALA, [Address]. Please note that shipping costs for returns are are non-refundable.
Get in touch with us:
For further assistance, our customer care team is available from 10 am to 6 pm, Monday to Friday, excluding public holidays.
Customer care email: [email protected]
Customer Care Number: +91 9321764861
Customer care email: [email protected]
Customer Care Number: +91 9321764861